At Millhouse Liquory, we value our customers and their satisfaction with our products. Our Return Policy aims to ensure that our customers understand their rights regarding returns, exchanges, and refunds for products purchased from our store. We are committed to making the return process simple and clear, reflecting U.S. laws and industry best practices.

General Return Policy

Our return policy is designed with your convenience in mind. It applies to all purchases made through our website or in-store.

1. Eligibility for Returns

To initiate a return, certain criteria must be met:

• Unopened Products:
  All returns must consist of products that remain in their original, unopened condition. We do not accept returns on items that have been opened, partially consumed, or damaged due to mishandling by the customer.

• Original Packaging:
  Items must be returned in their original packaging, including labels, tags, and any accompanying accessories or promotional materials. This helps ensure the product is returned in pristine condition.

• Return Window:
  Returns must be initiated within 30 days from the date of purchase. If the return is initiated after this period, we unfortunately cannot accept it.

2. Non-Returnable Items

Certain items cannot be returned under any circumstances, including:

• Opened or Partial Beverages:
  Due to health regulations, any opened or partially consumed bottles cannot be returned. This policy helps protect the health and safety of all our customers.

• Gift Cards:
  Gift cards are not eligible for returns or refunds once they have been issued.

• Special Orders:
  Items that were custom or special orders (e.g., personalized labels) are final sale and cannot be returned.

How to Initiate a Return

Returning an item is straightforward. Follow these steps to ensure a smooth process:

1. Contact Customer Service

To begin the return process, contact our customer service team through one of the following methods:

• Email: sales@millhouseliquory.com
• Phone: +1 210 774 7715

Please include:

• Your order number
• A detailed description of the item you wish to return
• The reason for the return

2. Obtain a Return Authorization

Our customer service representative will provide you with a Return Authorization Number (RAN) and specific instructions for returning your item. This step is crucial, as unauthorized returns will not be accepted.

3. Prepare the Package

Pack the item securely in its original packaging. Include:

• A copy of your order confirmation or receipt
• A note indicating the RAN provided by customer service

Make sure the item is securely packed to prevent damage during shipping.

4. Shipping the Item

• Return Shipping Costs:
  Customers are responsible for the return shipping costs unless the return is due to our error (such as sending the wrong item or a defective product). In these cases, we will cover the cost of return shipping.

• Preferred Shipping Methods:
  We recommend using a tracked shipping method (e.g., USPS, UPS, FedEx) to ensure your return is safely delivered to us. Keep your tracking number for reference.

• Mailing Address:
  Returns should be sent to:
  Millhouse Liquory
  1202 N Stone Ave
  Tucson, AZ 85705
  United States

Refunds

1. Processing Time

Once we receive your returned item, our team will inspect it to confirm it meets our return policy criteria. Refunds will typically be processed within 7-10 business days of receipt. You will receive an email notification once your return has been processed.

2. Refund Method

Refunds will be issued according to the original payment method used for the purchase:

• Credit/Debit Cards:
  If you paid via credit or debit card, please allow an additional 3-5 business days for the refund to show up on your statement.

• PayPal:
  Refunds processed through PayPal will reflect in your PayPal account according to PayPal’s processing times.

Exchanges

If you wish to exchange an item, please note the following:

1. Exchanges for Identical Products

If you need to exchange an item for the same product (for example, a different size or color), you can do so as follows:

• Initiate the return process according to the steps outlined above.
• Once the item is received and processed, you may place a new order for the desired product.

2. Exchanges for Different Products

For exchanges involving different products:

• Initiate a return for the original item.
• Once the return has been processed and a refund issued, you can order the new product.

Damaged or Defective Items

In the unfortunate event that you receive a damaged or defective product, please notify us as soon as possible:

• Notification Window:
  You must contact us within 48 hours of receiving the item to report any damages or defects.

• Required Information:
  Please provide the following information:

  • Your order number
  • A description of the issue
  • Photographic evidence of the damage or defect (if applicable)

Resolution Options

Upon verification of the damaged product, we will offer one of the following solutions:

• Replacement:
  We will send you a replacement product at no further cost.

• Refund:
  Alternatively, you can choose to receive a full refund once we process the return of the damaged item.

Customer Responsibilities

We ask that our customers assist us in ensuring a smooth return process by adhering to the following:

1. Review Your Order Details

Before finalizing your order, please double-check all product details, including descriptions, sizes, and quantities. Errors made during the ordering process can complicate returns.

2. Retain Your Receipt

Please keep a copy of your order confirmation email or receipt. This document may be required for returning items or seeking assistance from our customer service team.

3. Store Policies

By purchasing from Millhouse Liquory, you agree to abide by our return policy. Familiarizing yourself with these terms helps prevent misunderstandings during the return process.

Unauthorized Returns

Please note that returns sent without prior authorization will not be processed. Any items returned without a Return Authorization Number (RAN) may be rejected upon receipt and returned to the sender.

Changes to the Return Policy

Millhouse Liquory maintains the right to modify this Return Policy at any time. Changes will be posted on our website, and the revised policy will be effective immediately upon posting. We encourage our customers to periodically review this policy for any updates or changes.

Contact Us

If you have questions about our return policy or need assistance, please reach out to us:

• Email: sales@millhouseliquory.com
• Phone: +1 210 774 7715
• Address: 1202 N Stone Ave, Tucson, AZ 85705, United States

Thank you for choosing Millhouse Liquory! We work hard to ensure your satisfaction and appreciate your understanding and cooperation regarding our return policy.